Corporate IT Systems Analyst II

Healing Body and Mind.

NeuroPsychiatric Hospitals is a national leader in behavioral healthcare, specializing in patients with acute psychiatric and complex medical needs. Our hospitals use an interdisciplinary, multi-specialty approach that delivers high-quality, patient-centered care when it’s needed most.

With locations in Indiana, Michigan, Texas, and Arizona, we’re expanding access to our unique model of care across the United States. Join us and be part of a team dedicated to making a lasting difference in the lives of patients and families every day

NPH is adding a IT Systems Analyst II to serve our patients and hospital teams across the organization. The IT Systems Analyst II, under the direction of the Chief Information Officer, this position is responsible for supporting day-to-day IT operations while serving as the escalation point between Helpdesk Support and Systems Administration. This role ensures the efficient and effective functioning of IT systems across all facilities by resolving advanced technical issues, supporting core infrastructure, and assisting with enterprise applications including EMR systems. This position will interact daily with end-users to provide advanced technical support, troubleshoot complex issues, and take ownership of incidents through resolution. The individual will also assist with infrastructure support, system configurations, and IT projects as directed. Must be willing to a flexible work schedule outside of normal business hours as needed. This is an on-site position based out of the Dayton, Ohio facility. This role supports all company facilities and staff, not limited to the Dayton location, and may require occasional travel to other facilities as needed. Must be willing to work outside of normal business hours as needed.

Benefits of joining NPH

• Competitive compensation
• Medical, Dental, and Vision Insurance
• NPH 401(k) plan with up to 4% Company match
• Employee Assistance Program (EAP) Programs
• Generous PTO and Time Off Policy
• Special tuition offers through Capella University
• Work/life balance with great professional growth opportunities
• Employee Discounts through LifeMart

This position is expected to perform all standard Helpdesk (Tier 1) functions including, but not limited to, end-user support, workstation troubleshooting, basic application support, and ticket management, while also serving as an escalation point for more advanced technical issues.

• Serve as escalation point for Helpdesk Support and resolve advanced technical issues
• Troubleshoot and support desktop and laptop operating systems, connectivity, and performance issues
• Configure and support network printers and print servers
• Manage shared folders, permissions, and access issues
• Support Microsoft 365 applications including Outlook, Teams, and SharePoint
• Perform Active Directory user and group management
• Troubleshoot VPN and remote access issues
• Support and troubleshoot EMR systems including WellSky and Cerner (as applicable)
• Assist with server and infrastructure troubleshooting as needed
• Install, configure, and support software applications
• Work with vendors to resolve application and system issues when necessary
• Assist with IT projects, system upgrades, and new facility implementations
• Maintain accurate documentation of issues, resolutions, and system configurations
• Promote adherence to the NPH Compliance Program and Code of Ethics
• Adhere to HIPAA Privacy Policies and Procedures
• Maintain confidentiality of patients, families, and staff
• Travel to facilities as assigned
• Be available after normal business hours and weekends as needed
• Assure protection and privacy of all information as attained through written, electronic, or oral disclosures
• Seek guidance and remain knowledgeable of all applicable laws and hospital policies
• Perform other duties as assigned

Skills Required: 

• Strong troubleshooting and analytical skills with the ability to resolve complex technical issues independently.
• Working knowledge of Active Directory, Microsoft 365 (Exchange, Teams, SharePoint), and Windows operating systems.
• Experience with network printers, print servers, and shared file permissions.
• Basic understanding of networking concepts including DNS, DHCP, and VLANs.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Strong customer service orientation with the ability to communicate effectively with clinical and administrative staff.
• Ability to work independently while contributing to a team environment.
• Demonstrated problem-solving ability and ownership of issues through resolution.

Qualifications:

• Associate's degree in information technology or related field required; equivalence experience will be taken in to consideration. 
• Minimum of 3 years of IT experience required; 5 years of IT experience preferred. 
• Experience in a healthcare facility-based setting strongly preferred.
• CompTIA A+, Network+, or Microsoft certifications preferred.

NPH follows all federal, state, and local requirements for healthcare providers.