Business Office Manager

Business Office Manager | NeuroPsychiatric Hospitals 

HEALING THE BODY AND MIND

Founded fifteen (15) years ago, Neuropsychiatric Hospitals is the largest hospital system in the nation providing care to patients with both neurological and medical needs. We are unique in that we serve a population which others have been previously been unable to, largely due the patient’s underlying medial issues. Our facilities throughout the nation maintain an inter-disciplinary focus using a multi-specialty approach for both neuropsychiatric and complex medical care issues. This proven approach provides unrivaled quality care for all of our patients. We have multiple locations throughout the United States and are continuing to add locations to ensure better access to our unique model of care.

The Business Office Manager is supervied by the Cheif Financial officer with the responsibility to develop the Business Office department in a manner that enables the hospital to achieve its cash collection and accounts receivable goals through management of the business office staff and related functions, including billing, and collection/follow-up.

Benefits of joining NPH

• Competitive pay rates
• Medical, Dental, and Vision Insurance
• NPH 401(k) plan with up to 4% Company match
• Employee Assistance Program (EAP) Programs
• Generous PTO and Time Off Policy
• Special tuition offers through Capella University
• Work/life balance with great professional growth opportunities
• Employee Discounts through LifeMart

• Directs inpatient collection efforts to meet organization and business office goals and objectives.
• Ensures appropriate in-house amounts due from clients are collected prior to discharge.
• Establishes and monitors collector goals and timetables.
• Provides client financial counseling as appropriate to resolve account problems including disputed amounts and credit balances.
• Maintains an effective exchange of account information between business office staff, other hospital departments and external agencies.
• Recommend benchmarks against which to measure the performance of the business office operations.
• Comply with local, state, and federal government reporting requirements.
• Maintains a system of controls over billing/collection transactions
• Maintains a documented system of billing/collection policies and procedures
• Manages cash collection; maintains journal and receipts accurately
• Ensure maximum reimbursement through measures including writing appeals on payment and billing issues and initiating retro reviews.
• Assures all adjustments are posted accurately and timely; maintains administrative adjustment logs and documentation.

Education: Associate's degree in Finance or Business Administration required. Alternatively, 5 to 10 years of relevant experience in a Business Office Manager role may be considered in lieu of an Associate's degree. 

Experience: 

• Minimum of 3 years of experience in hospital admitting, billing, and collections required.

• Previous leadership or supervisory experience preferred. 

• Must demonstrate expertise in analysis, decision making, autonym, time management, oral and written communication, and computer use.
• Good communication and organization and interpersonal skills.
• Resolve and reconcile traditional Medicare claims through the DDE system.
• Good assessment skills and understanding of the insurance and managed care arenas.
• Ability to function independently.
• Able to communicate the hospital objectives and goals to outside individuals and referral sources.