Intake Controller - Arizona

HEALING THE BODY AND MIND…. 

Founded fifteen (15) years ago, NeuroPsychiatric Hospitals is the largest hospital system in the nation providing care to patients with both neurological and medical needs. We are unique in that we serve a population which others have been previously been unable to, largely due the patient’s underlying medial issues.  Our facilities maintain an inter-disciplinary focus using a multi-specialty approach for both neuropsychiatric and complex medical care issues.  This proven approach provides unrivaled quality care for all of our patients.  With nine current hospitals across Indiana, Arizona, and Texas, we are continuing our growth to ensure better access to our unique model of care. 

NeuroPsychiatric Hospitals is looking for an Intake Controller for our growing department! The Intake Controller functions under general supervision and direction of the Director of Admissions or Facility CEO to plan, direct, and evaluate potential patients through a referral system, in accordance with established policies and timeframes. Works with Business Development Team to assess the needs of patients in accordance with the Pre- Screening Evaluation Form and initiates, implements, and evaluates individualized patients.  Builds a positive relationship with state wide behavioral health market including physicians, physician office staff, and hospitals to market facility services provided by facility. Helps to educate the area discharge planners, physicians, and other appropriate referral sources for admissions into the facilities; develops strong relationships with referral sources.

Benefits of joining NPH

• Competitive hourly rates
• Night shift differential
• Medical, Dental, and Vision Insurance
• NPH 401(k) plan with up to 4% Company match
• Employee Assistance Program (EAP) Programs
• Generous PTO and Time Off Policy
• Special tuition offers through Capella University
• Work/life balance with great professional growth opportunities
• Employee Discounts through LifeMart

Intake Controller Responsibilities

• The basic responsibility of this job is to work incoming patient referrals as efficiently as possible.
• Based on Policy, performs telephone or referral document review of incoming patient inquiry and/or referrals.
• Responds to inquiries and referrals regarding the facility and patient admissions within facility policy and set response timeframes and communicates provider recommendations to community partners, patients, and patients’ families and/or support systems.
• Coordinates with Business Development Team and Community Partners/Referral Sources throughout the patient admission process.
• Educates clients, family members or significant others, referral sources, hospital personnel, external payers, and external case managers as to hospital benefits and services.
• Develops relationships with referral sources.
• Provides information necessary to facilitate referrals and subsequent admissions to outside sources.
• Provides referral dispositions, including acceptance and deflection of patients, to appropriate personnel within all referring facilities and entities.
• Communicates with internal and external medical and psychiatric personnel to ensure appropriate placement recommendations and admissions; negotiates approval for a client’s stay through effective communication with hospital personnel and providers.
• Maintains a professional approach with confidentiality.  Assures protection and privacy of health information as attained through written, electronic or oral disclosures. Complies with federal and hospital requirements in the areas of protected health information and patient privacy.
• Cooperates and maintains good rapport with nursing staff, medical staff, other hospital departments, and visitors as well as outside referral sources, hospitals and physicians.
• Seeks guidance and remains knowledgeable of, and complies with, all applicable federal and state laws, as well as hospital polices that apply to assigned duties.
• Complies with hospital expectations regarding ethical behavior and standards of conduct.
• Keeps abreast of all pertinent federal, state and hospital regulations, laws and policies as they presently exist and as they change or are modified.
• Understands and adheres to NPH’s compliance standards as they appear in NPH’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.

Intake Controller Requirements

• Must be a high school graduate or equivalent. Bachelor’s or Master’s Degree in Social Work, Sociology, Counseling, or other closely related Social Services Field preferred.
• No license required for this position; Active RN, LPN, LCSW, or LPC authorized to practice within the State of Arizona preferred.
• BLS and HWC certification can be obtained during orientation.
• Minimum of six months in psychiatric and/or behavioral intake department and/or six months in psychiatric and/or behavioral Business Development and/or Marketing required; two years of psychiatric hospital department intake experience and/or Business Development experience preferred.
• Must demonstrate expertise in analysis, decision making, time management, oral and written communication, and computer use. 
• Familiarity with the resources available for use in assessing regulations, discharge planning, and community resources. 
• Good assessment skills and understanding of the insurance and managed care arenas.  Ability to function independently. 
• Able to communicate the hospital objectives and goals to outside individuals and referral sources. 
• Ability to provide counseling sand address social issues to resolve problems encountered.
• Ability to assimilate information from a variety of sources, analyze information, and recommends courses of action to be taken.